Our office receives and processes all referrals as soon as they are received from your Physician. Contact information for your insurance is obtained, then your insurance contacted for verification of eligibility and benefits as soon as possible. Once verification of the referral and insurance is finalized, we contact the new patient directly. Every effort is made to perform all communications as quickly as possible to minimize delay between the time you leave your Physician and the time you are evaluated by your Therapist.
HOT PT has a "Direct Access Policy" that emphasizes easy access to communication with your Therapist. Simply call 254-301-7374 and leave a voicemail with your name and number and a quick summary of the nature of your call and your Therapist will return your call as soon as possible.
Scheduling is performed only with the approval of your Therapist and many times made directly by the Therapist in charge of your case. We make every attempt to be as flexible as possible with scheduling of new patients, however, time slots are limited and we must be respectful of all active patients on case load and mindful of the Therapist's time.
WE ONLY SCHEDULE PATIENTS ONE ON ONE, EVERY HOUR TO MAKE SURE THAT OUR THERAPISTS HAVE AMPLE TIME TO ADDRESS EACH AND EVERY ONE OF YOUR NEEDS AND TO ENSURE A RELAXED ATMOSPHERE!
At HOT PT, it is our policy to evaluate THE WHOLE PERSON to determine all possible causes of your condition and address each of your concerns.
Although Therapists are bound by Texas Practice Law to treat according to Medical Diagnosis, we adhere to our WHOLE PERSON policy very strictly during your examination to evaluate all possible causes of your condition by performing examination procedures of each system of the human body as deemed reasonable and necessary by your Therapist.
Personalized Plan of Care
After evaluation, your Therapist will construct a custom, personalized treatment plan of care based on examination findings. As many treatment approaches as possible will be used to address your condition from as many angles as possible to ensure the highest probability of success for recovery.
One-On-One Customized Treatment
At HOT PT, you will NEVER be treated simultaneously with another patient. All treatment sessions will ALWAYS be conducted One-On-One and tailored to your needs every time and will typically be different each time you are seen by your Therapist.
We believe very highly in the importance of informing and educating all patients before, during, and after their treatment plan of care on their condition to ensure the best possible outcomes and limit the need for recurrent episodes of Therapy.
AS MUCH AS WE ENJOY AND LOVE SEEING YOU, WE DON'T WANT TO SEE YOU BACK UNLESS YOU NEED US!!!
Individualized Home Exercise Program
Your Therapist begins building your home exercise program the moment they begin seeing you and makes every effort to practice and educate you on it's performance throughout your treatment plan of care.