NEW PT PATIENT INFORMATION

THANK YOU SO MUCH FOR CHOOSING US FOR YOUR PHYSICAL THERAPY NEEDS!


REFERRAL REQUIREMENT

According to Texas State law a prescription/referral from a licensed practitioner including physicians, dentists, chiropractors, podiatrists, physician assistants, and advanced nurse practitioners with an appropriate diagnosis, for example: vertigo, dizziness, imbalance, is mandatory to initiate evaluation and treatment by a licensed Physical Therapist and varies depending on insurance requirements.  You must have already obtained a prescription/referral/order before you can be scheduled for an appointment.  FOR YOUR CONVENIENCE YOU CAN SIMPLY HAVE YOUR REFERRING PROVIDER FAX YOUR PRESCRIPTION/REFERRAL AS WELL AS YOUR CONTACT AND INSURANCE INFORMATION TO:  1-800-862-5429.  If you already have your prescription/referral please have it available for review at your first visit along with your insurance cards.


OUTPATIENT REQUIREMENTS
Heart of Texas Physical Therapy, PLLC provides Physical Therapy services on an OUTPATIENT basis.  Insurance requirements dictate that you the patient may not receive outpatient Physical Therapy services if you are also receiving ANY home health services of ANY kind that are paid for by your insurance.


PATIENT RESPONSIBILITIES
It is the patient's responsibility to obtain a prescription/referral/order from their provider prior to scheduling their first visit for Physical Therapy services.


Many insurance companies require a pre-authorization or certification before you can be seen by a Physical Therapist.  If we have a contract with your insurance company, our office will contact your insurance company to verify your benefits and obtain a pre-authorization or certification if it is required by your insurance only after we have obtained your contact and insurance information.  We are unable to guarantee any verbal quotes of benefits from your insurance company and strongly encourage you to contact them directly to verify your coverage and also refer to your written policy statement from your insurance.  Ultimately, it is the patient's responsibility to ensure that all authorizations have been satisfied and your insurance policy is a contract between you the patient and the insurance company and you are responsible for payment for services rendered if your claim is denied.


Although we try to accept as many insurances as possible, we do not accept them all and it is the patient's decision to proceed with Physical Therapy services on an out of pocket basis.  Every patient of Heart of Texas Physical Therapy, PLLC that opts for out of pocket payment must pay the full balance due in full before any evaluation, examination, and/or skilled intervention procedures may take place unless other arrangements are made and agreed upon by the patient and HOT PT.  Heart of Texas Physical Therapy, PLLC will be happy to furnish copies of your treatment documentation and charges so that you may submit a claim to your insurance for reimbursement on your own behalf.


SCHEDULING

ALL APPOINTMENTS MUST BE SCHEDULED IN ADVANCE AND ARE SUBJECT TO OUR SCHEDULING POLICIES.


If you have obtained a copy of your prescription/referral directly from your provider, simply call: 254-981-3238 to receive a free consultation over the phone to verify your prescription/referral, contact information, insurance information, and scheduling requirements.

If our office received your prescription/referral directly from your provider, we will contact you directly at the contact phone number they supply.  All appointments are scheduled Monday through Friday by appointment only and on Saturdays by special appointment only.


WE ONLY SCHEDULE PATIENTS ONE-ON-ONE, EVERY HOUR TO MAKE ABSOLUTELY SURE THAT WE ARE ADDRESSING EACH AND EVERY ASPECT OF YOUR CONDITION AND ALSO TO MAKE SURE THAT YOUR THERAPIST HAS AMPLE TIME TO SEE YOU.


We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your Therapist and also means our other patients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee for any missed sessions. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.


FIRST VISIT
All Physical Therapy treatments will last up to a maximum of one hour at the discretion of the treating clinician.  We recommend wearing comfortable shoes and clothing.

Please be prepared for your first visit with your prescription/referral (if you have it), your insurance cards, and your intake form filled out if you printed it off.


We request that you arrive 10-15 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your Therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your session so that your session ends at the scheduled time. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

PLEASE REMEMBER TO FILL OUT THE NEW PATIENT INTAKE FORM PRIOR TO YOUR FIRST VISIT EITHER ONLINE OR DOWNLOAD A PDF VERSION TO PRINT OFF TO GIVE TO YOUR CLINICIAN AT THE START OF YOUR FIRST VISIT OR YOU CAN ALSO UPLOAD IT DIRECTLY TO THIS WEBSITE.


PAYMENT
WE ACCEPT ALL MAJOR CREDIT CARDS, eGIFT CARDS PURCHASED FOR THIS PRACTICE, CASH, AND CHECKS.  PLEASE NOTE THAT A $39 RETURNED CHECK FEE WILL APPLY IF YOUR CHECK IS DENIED BY THE BANK.


ALL PAYMENTS FOR SERVICES RENDERED ARE FINAL AND NO REFUNDS WILL BE MADE FOR ANY REASON AT ANY TIME.