THANK YOU SO MUCH FOR CHOOSING US FOR YOUR HEALTH AND WELLNESS NEEDS!


PATIENT RESPONSIBILITIES
IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE HEALTHY ENOUGH TO RECEIVE ALL OF THE MASSAGE THERAPY SERVICES RENDERED DURING YOUR VISIT INCLUDING PROCURING MEDICAL CLEARANCE FROM YOUR PHYSICIAN.


PAY FOR 60/90 MINUTES, GET 60/90 MINUTES!

IN AN EFFORT TO PROVIDE THE BEST EXPERIENCE POSSIBLE, FOR EVERY MASSAGE THAT IS BOOKED, WE SET ASIDE AN ADDITIONAL 30 MINUTES OF TIME WITH YOUR MASSAGE THERAPIST TO TAKE CARE OF ALL OF THE OTHER "STUFF" SO THAT YOU RECEIVE A FULL 60/90 MINUTE HANDS-ON MASSAGE.  NOT 40/70 MINUTES LIKE MOST OTHER SPAS.


SCHEDULING
ALL APPOINTMENTS MUST BE SCHEDULED IN ADVANCE AND ARE SUBJECT TO OUR SCHEDULING POLICIES.


We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your Therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee for any missed session. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.


FIRST VISIT
PLEASE BE SURE TO ARRIVE ON TIME TO YOUR APPOINTMENT TO MEET YOUR MASSAGE THERAPIST, DISCUSS AND FILL OUT ANY NECESSARY FORMS, AND PREPARE FOR YOUR MASSAGE INCLUDING UNDRESSING AND GETTING COMFORTABLE ON THE MASSAGE TABLE.


We automatically add 30 minutes to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your Therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.


WE RECOMMEND WEARING LOOSE FITTING, COMFORTABLE, AND EASILY REMOVED/REPLACED CLOTHING TO ENSURE EFFICIENCY OF TIME MANAGEMENT TO MAKE SURE THAT YOUR MASSAGE TIME ISN'T UNNECESSARILY IMPACTED.


PAYMENT
WE ACCEPT ALL MAJOR CREDIT CARDS, eGIFT CARDS PURCHASED FOR THIS PRACTICE, CASH, AND CHECKS.  PLEASE NOTE THAT A $39 RETURNED CHECK FEE WILL APPLY IF YOUR CHECK IS DENIED BY THE BANK.


ALL PAYMENTS FOR SERVICES RENDERED AND FOR NO CALL NO SHOW AND LATE CANCELLATION FEES ARE FINAL AND NO REFUNDS WILL BE MADE FOR ANY REASON AT ANY TIME.  REFUNDS AND EXCHANGES FOR PRODUCTS SOLD WILL BE MADE ON A CASE BY CASE BASIS.  ALL GIFT CARDS AND PACKAGES SOLD WILL EXPIRE 6 MONTHS FROM TIME OF PURCHASE.  GIFT CARDS ARE REDEEMABLE FOR AVAILABLE MERCHANDISE AND SERVICES ONLY AND ARE NOT REDEEMABLE FOR CASH EXCEPT WHEN BALANCE IS $2.50 OR LESS.

NEW MT PATIENT INFORMATION