F.requently A.sked Q.uestions

Thank you for wanting to learn more about HOT PT!  Below are some of the most frequently asked questions we receive and hopefully they are answered in enough detail.  If you do not see the information you need, please do not hesitate to contact us so that we can have the opportunity to answer any questions you may have.  You can use the CONTACT FORM AT THE BOTTOM OF THIS PAGE OR SIMPLY GIVE US A SHOUT AT 254-301-7374.  We look forward to hearing from you!

FREQUENTLY ASKED QUESTIONS

ABOUT

Do I need a prescription/referral to see a Physical Therapist?


Under Direct Access in the state of Texas, you are no longer required to have a prescription/referral to see a Physical Therapist, however, there are limitations. Treatment can only be for a maximum of 10 or 15 business days depending on the qualifications of the Physical Therapist, then, a prescription/referral will need to be obtained to continue treatment. Always contact your insurance company to find out specific benefit limitations you may have when seeking treatment from a Physical Therapist. Remember that Federal Law, ie Medicare, trumps state and local law. If you are a Medicare beneficiary, your Physical Therapist can evaluate you without a prescription/referral but your treatment plan of care that is established by your Physical Therapist at the time of initial evaluation must be certified by a Physician. If you need further guidance, please contact our office and we will be happy to help.




Do you accept my insurance?


Every Physical Therapist at HOT PT is individually contracted with most major commercial insurance companies as well as Federal programs such as Medicare, Veterans Affairs, and Tricare. Please contact our office for specific programs we participate in. As a courtesy to our patients we verify insurance coverage and benefits either prior to or after your initial evaluation. Always contact your insurance company to find out specific benefit limitations you may have when seeking treatment from a Physical Therapist.




What will my co-pay be?


Always contact your insurance company to find out specific benefit limitations you may have when seeking treatment from a Physical Therapist. Prior to seeing you and submitting your insurance information for a "benefits check," we are not able to know what your co-pay or deductable will be. If you call your insurance company directly they will be able to answer your questions about your financial responsibility as it relates to the plan you have.




What is your self-pay rate?


Our self-pay rate for physical therapy services typically starts around $125, with discounted rates available for patients who wish to purchase a package of visits. Self-pay is a great option for those who need physical therapy care, but do not have available insurance benefits to cover the cost. If you have questions about self-pay please call our facility and we will happily answer your questions.




Do you take walk-ins?


Our physical therapists work with very full schedules each week, and due to our committment to one on one, patient centered care, we are unable to accomodate walk-in appointments. Please call us as soon as you know you need physical therapy treatment and we will do our best to accomodate your needs as soon as possible.




What is your cancellation policy?


We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your Therapist and also means our other patients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee for any missed sessions. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.




What should I wear to my appointment?


We recommend wearing comfortable shoes and clothing that you can move around in.




What is parking like at your facility?


Our location is conveniently situated in a large parking lot, making parking extremely easy for our patients. We have one designated handycapped parking spot with a ramp leading right up to our front door with many other spots closeby that are usually available.





FIND US

5016 W WACO DRIVE

WACO, TX 76710

Email:  info@HOTPT.org

Phone: 254-301-7374

Fax: 1-800-862-5429

FACILITY HOURS:

Mon - Fri:  7am - 6pm 

​​Saturday:  Varies ​

Sunday:  Closed

CONTACT

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© 2020 HEART OF TEXAS PHYSICAL THERAPY, PLLC